FAQs

General Inquiry
  • Wave 8 tablet's memory is 8 GB. Android uses several partitions to organize files and folders on the device and each partition has a distinct role in the tablet's functionality. The 8 GB memory is divided into following partitions:

    1. System - which uses 4GB for the Android operating system and data of apps installed. This portion is not visible in the device
    2. Internal storage - remaining 4GB for user download

No, Wave 8 does not have a SIM card slot. Connection to the Internet is achieved through its Wi-Fi capability

Unfortunately, the Wave 8 tablet does not support any stylus feature.

  1. Exit unused applications.
  2. Lower brightness.
  3. Disconnect from Wi-Fi connection when not in use.
  4. Turn off the auto update settings in play store.
  1. Clean Master - Once you open Clean Master, you'll get some graphs showing your used and unused space on the device's onboard storage and SD card, but most of the action takes place in the History section of the app. Here, you'll see the cache size of all of your installed apps, which you can delete selectively or with an automated "Clean" option that gets rid of most caches, but saves important ones.

  2. Ram Booster - this app is a small, configurable widget that places on top of any app and one-click to RAM boost. Android task manager will selectively kill low priority tasks in order to reserve memory to higher priority task also kill apps that consumes memory above an “average”. Quick SD Card cleaner it shows SD card partition, a nice photo cleaner and music cleaner also notify for low storage usage.

  3. GSam Battery Monitor - provides more complete monitoring capabilities than the built in Battery Usage app in Android. It relies on the same battery statistic data, Always know your battery state and time left estimates with a optional status bar notification.


Product Assistance, Repair, and Returns
  • We have a comprehensive product support section on the website that allows you to choose the following aid for your Wave 8:

    1. Service Locator - find the nearest accredited service center in your area
    2. Live Chat - chat with our available customer support representative real-time
    3. Express Mail Service - guided instruction how to send your Wave 8 for repair to Bluewave Customer Support office
    4. FAQ - list of product assistance inquiries and troubleshooting steps
    5. Email - Send a written message to our customer support representative
    6. Phone - provides a list of customer support hotline numbers which consists of landline mobile and toll-free numbers
    7. Warranty - a comprehensive description of warranty coverage

Please visit http://wavetablet.com/support/locator to check the list of our accredited service centers nationwide.

You may replace your Wave 8 within 7 days upon receiving your unit. The device should be in its original packaging with complete accessories when claiming for a replacement. Kindly contact the nearest PLDT SSC office in your area for the guided process.

For these cases, we suggest that you take your Wave 8 tablet to an accredited service center in your area. To check, please refer to this link: http://wavetablet.com/support/locator

Unfortunately, broken screens are not covered by the one year warranty. You may visit or contact our accredited service centers near your area to ask for detailed quotation or estimated cost for the replacement of touch screen.

Yes, the customer will shoulder sending their tablet to Bluewave office. Bluewave will shoulder the cost of sending back the unit to the customer after repair.

Kindly visit our accredited service centers to reflash your Wave 8. Please note that reflashing your tablet deletes all your downloaded applications and other saved files.



Product Price and Availability

In the Philippines, Wave 8 is offered to PLDT subscribers. You may visit or contact any PLDT Sales and Service Center near your area to get a detailed information on the price and how to acquire your own Wave 8 tablet.



Bluewave Account
  • Go to www.wavetablet.com and select Create Bluewave ID. Accomplish the Bluewave ID registration form with the following details:

    1. Name: Juan Dela Cruz
    2. Email address: jdelacruz@yahoo.com
    3. Password: XXXXXXX (this is for log-in purposes only to your Bluewave ID acct)
    4. Address: 12-A Santiago St, Brgy. Poblacion, Quezon City
    5. Contact number: 123-4567/ 09151234567
    6. Product Type: Tablet
    7. Product Model: 33GT (This is found at the back portion of your tablet)
    8. Product ID: WAWJMPFHWV (Go to Settings > About Tablet > Status > Serial)

The registration is successful when the confirmation message appears: Thank you for registering your Bluewave device! Enjoy the benefits that come with your Bluewave ID.

Yes, select the pencil/ edit icon on the upper left portion of Account Settings page.

The Serial number is located on the back panel of your Wave 8. To get your Product ID for Bluewave ID registration, go to Settings > About Tablet > Status > Serial.



Troubleshooting

Charge Wave 8 for 30-40 mins. Do not open the device while it is charging. Hard reset your tablet by poking the Reset button-hole using a safety pin. Long press the Power Button in order to turn on the device.

Long press the Power Button in order to restart the device. If it still doesn't seem to reset, you may have to do a hard reset by using a pin to press the Reset Button which is located beside the hard Back Button.

If you are experiencing any problems connecting your Wave 8 to a Wi-Fi network, turn it off then turn it back on. This will refresh your wireless connectivity to your device. Select the Wi-Fi connection you wish to use. You can also try to restart your tablet by poking the Reset button-hole using a safety pin.


You should also check the signal strength icon of wireless connection located in the notifications bar.


If the problem still persists, do a factory reset or update the firmware of your tablet. Visit www.wavetablet.com for the latest firmware.

Make sure that the screen is in "Auto-rotate". Head to Settings > Accessibility; if the "Auto-rotate screen" option is unchecked, tap the selection for the screen orientation to rotate when moved vertically or horizontally.

Make sure that the HDMI is securely plugged into the HDMI port of Wave 8. Select HDMI input from the device you have connected. Check if there is still sufficient battery on the tablet.

When applications crash, make sure that you have enough memory space available. If there's still a lot of space available, try uninstalling the app then re-installing it again.